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A great system for Grant applications

Maggie R

Educational Grant Officer

Non-Profit Organization Management, 1-10 employees

1-2 years

Review Date: 09/14/2022

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 9/10
    9/10

A great system for Grant applications

Fantastic experience and we are so pleased to be using it. Great asset to our application system and it is all we use now for all our programs. Only downside is the support system - which if you are not a tech person can be difficult to understand as you have to explain what your problem is in messages. Just wish you could get phone support and speak to a person . It is great though when they offer to get into your machine and then walk you through it.

Pros

Smarter Select is so easy to use. It can be adapted so that you can ask the questions that you require for your grant or funding. The customizable feature is great plus the added bonus of being able to put tips besides questions for applicants to see as they fill in, so that they get the right information in. Being able to create a Frequently Asked Question area, was simply and easy to do and a big help and stopped us getting so many phone or email enquiries . Its an all in one package, you have your applications and then you also have the email facility to send emails to them regarding application queries and more importantly about when funding is awarded. Being able to have review section to make a summary for the review team awarding funding to be able to just read and then award is a fantastic help not just for grants but also our scholarships as saves them time reviewing the whole application. Everything that you need for applications is there at your fingertips or should I say keyboard. Being able to lock applications so that applicants cant go back in and change things on the forms once you have done an initial review is a big help as applicants cant help going back and tweaking things even once after they press submit. So pleased we found that facility after a couple of application cycles.

Cons

Sometimes upload is difficult for applicants to use, they have problems as the platforms that they use are not compatible to the systems that can be used. The fact that the body of an email (personal message box) will not let you put in an email address different to what is outside of the letter, and if you put one in and press send it then makes the email disappear and then you have to re write it. The support system is a bit hit and miss depending on how much technical knowledge you have and who you get replying to your enquiry. Chat - itself find that it never really solves the problem and have to request to speak to someone.

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 9/10
    9/10

A great system for Grant applications

Fantastic experience and we are so pleased to be using it. Great asset to our application system and it is all we use now for all our programs. Only downside is the support system - which if you are not a tech person can be difficult to understand as you have to explain what your problem is in messages. Just wish you could get phone support and speak to a person . It is great though when they offer to get into your machine and then walk you through it.

Pros

Smarter Select is so easy to use. It can be adapted so that you can ask the questions that you require for your grant or funding. The customizable feature is great plus the added bonus of being able to put tips besides questions for applicants to see as they fill in, so that they get the right information in. Being able to create a Frequently Asked Question area, was simply and easy to do and a big help and stopped us getting so many phone or email enquiries . Its an all in one package, you have your applications and then you also have the email facility to send emails to them regarding application queries and more importantly about when funding is awarded. Being able to have review section to make a summary for the review team awarding funding to be able to just read and then award is a fantastic help not just for grants but also our scholarships as saves them time reviewing the whole application. Everything that you need for applications is there at your fingertips or should I say keyboard. Being able to lock applications so that applicants cant go back in and change things on the forms once you have done an initial review is a big help as applicants cant help going back and tweaking things even once after they press submit. So pleased we found that facility after a couple of application cycles.

Cons

Sometimes upload is difficult for applicants to use, they have problems as the platforms that they use are not compatible to the systems that can be used. The fact that the body of an email (personal message box) will not let you put in an email address different to what is outside of the letter, and if you put one in and press send it then makes the email disappear and then you have to re write it. The support system is a bit hit and miss depending on how much technical knowledge you have and who you get replying to your enquiry. Chat - itself find that it never really solves the problem and have to request to speak to someone.