Great Value & Top Notch Support
Alex R
Program Coordinator
Non-Profit Organization Management, 1-10 employees
2+ years
Review Date: 11/13/2018
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Overall
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Ease of Use
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Customer Service
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Features
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Value for Money
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Likelihood to Recommend - 10/10
10/10
Great Value & Top Notch Support
Exceptional!!! Bottom line this software is excellent! And the customer service is by far first rate.
Pros
SmarterSelect is very easy to use and the customer support is exceptional. Our organization has been using SmarterSelect for several years and the software continues to get better. I like that they continue to improve the software. I also like they make it a point to train their customers on their new features and upgrades.
Cons
There is not much that I do not like about the software. There are some back-end reporting things that I find cumbersome such as when a parent/guardian creates an application for their son or daughter that person's name appears on the reports first not the actual applicant's name. This poses a challenge when you are looking up applications by the applicant's name. Another issue with this is the recommender receives an email that does not say the actual applicant's name. The recommender does not see the name of the actual applicant until he or she opens the email. For example, if I create an account and start an application for my son Anthony, the recommender would receive an email that says Alex Rivera has requested that you submit a recommendation for the Achieve Scholarship. It is not until the email is opened that the recommender sees that Anthony is the actual person applying for the scholarship. This is often confusing for the recommenders.
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Overall
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Ease of Use
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Customer Service
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Features
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Value for Money
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Likelihood to Recommend - 10/10
10/10