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Online scholarships made easy

Nancy W

scholarship administrator

Non-Profit Organization Management, 501-1000 employees

1-2 years

Review Date: 08/29/2016

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 10/10
    10/10

Online scholarships made easy

SmarterSelect started hosting our online scholarship last year. I admit that I was apprehensive. I had been with our previous host for nearly 12 years (they changed their business model so I was left looking for a new site at the last minute). SmarterSelect's staff guided me through set up and learning their new system. Customer service is very good. I always get a quick response, and it is easy to set up a phone or web conference with the staff. And they are very good about helping you think through the logic of your questions and the question formats that will get you the information you want. I'm very impressed and very glad our program signed on with SmarterSelect.

Pros

Very easy to use. Once you understand the logic of the software, it is very easy to set up your own application. I found the evaluation process easy to understand and use as well.

Cons

I wish there were a guide to explain the hierarchy of the application design. I stumble around creating and deleting pages, until I can figure out what I want to do. If there were a prompt you could click on that explained this easily, I would appreciate it. I don't create a new scholarship application so frequently that I can keep this memorized.

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 10/10
    10/10

Online scholarships made easy

SmarterSelect started hosting our online scholarship last year. I admit that I was apprehensive. I had been with our previous host for nearly 12 years (they changed their business model so I was left looking for a new site at the last minute). SmarterSelect's staff guided me through set up and learning their new system. Customer service is very good. I always get a quick response, and it is easy to set up a phone or web conference with the staff. And they are very good about helping you think through the logic of your questions and the question formats that will get you the information you want. I'm very impressed and very glad our program signed on with SmarterSelect.

Pros

Very easy to use. Once you understand the logic of the software, it is very easy to set up your own application. I found the evaluation process easy to understand and use as well.

Cons

I wish there were a guide to explain the hierarchy of the application design. I stumble around creating and deleting pages, until I can figure out what I want to do. If there were a prompt you could click on that explained this easily, I would appreciate it. I don't create a new scholarship application so frequently that I can keep this memorized.