A program is anything that you want people to apply for. It could be a scholarship, grant, recognition award, contest, report, exam, certification, survey, etc.

A user is an individual who logs on to the SmarterSelect website using a unique e-mail address. Users are the admins, evaluators, and applicants who access your programs and applications.

The user count for annual subscription purposes is based on the number of users who log into the site during your annual (12 month) subscription period. The user count resets to zero at the beginning of each new subscription period. Users cannot be deleted from the system to reduce user count.

An applicant who applies to multiple of your programs only counts as 1 user. Incomplete applicants are included the user count because we must provide the infrastructure and staffing to support all inbound applicants irrespective application completion.

Users who last logged into the system in prior annual subscription periods do not count against your current user count.    

No problem! Our solution is very scalable. We have clients with up to 30,000 users (applicants) each year. Contact us for more information and pricing.

We are an annual subscription service based on annual user count and the feature level (e.g. Create, Enhance, Enterprise). You pay for one year’s worth of service at the beginning of your subscription period and at each annual renewal. We will send you an invoice annually via e-mail. We accept payment via check, credit card, Bill.com, or ACH transfer.

Not at all! Your subscription is for 1 year and renews automatically each year. Should you wish to cancel, just let us know before or at your renewal date. Unlike other vendors, we don’t feel you should be “trapped” into a service for years until you can switch. We want to earn your business every day!

As over 90% of our customers are non-profits, the pricing shown on this page is for all of our customers - non-profits as well as commercial customers.  Our service and pricing is also designed for both small and large organizations or for lean or complex organizations.

Nope! You’re provided free web conference training sessions when you sign up for our service. Customer support and all updates and new price-level features are included in your annual subscription price.

Enterprise Plan: A Local Number for SMS/text messaging in the US and Canada requires a $100 USD/local number set up fee. Contact us for pricing and availability in other countries.

Absolutely!  After a demo with our representative, we can get your started with a trial.  No credit card is needed.

No. Our trial is 100% risk-free for you and your organization. All we need to create your account is some basic information about your organization … and about three minutes of your time.

After you notify us of your decision to purchase SmarterSelect, our Sales team will notify our Support and Accounting teams.  The Support team will contact you to schedule your web conference training.  The Accounting team will email your invoice to you.  The 30 day period begins the day the email invoice is sent to you.

No. You can experiment with the trial as long as you’d like, although you’re limited to ten users for testing purposes only.

Absolutely! Contact us and let us know what you’re looking for, and we’d be happy to give you a demonstration and/or activate the feature in your Trial account.

Yes. Applicants can apply to as many programs as you have created. The user will only count once for purposes of your annual user count.

Included with your annual subscription price, program admins will receive Support for the SmarterSelect service. 

Access to all of the Support resources is available within the SmarterSelect application via our Support widget - you don't have to leave the SmarterSelect app to get help.

Also, the SmarterSelect On-Line Support Site, provides user help, setup information, how-to answers, videos, and a community forum to help with common questions.

Our Support hours are 8 AM to 6:00 PM/Central US on Monday to Friday (US holidays excepted).

On-line live chat is available to our Enhance and Enterprise customers during Support hours.  Our Create customers can contact our Support team via our email ticketing system.

For email tickets, we commit to responding within one (1) business day, but typically it’s in a few hours or less!

The majority of clients find our service so easy to use that they create their own programs and applications following our training session. However, if you are short on time or would like to benefit from our best practices, please contact us for a quote for administrative services.

Please ask your questions to our in-app support widget, Sally Select.  If Sally can't find your answer, then our Enhance and Enterprise customers can request a live chat during Support hours.  Our Create customers can create a support request (email).

Also, you access our SmarterSelect On-Line Support Site and submit a support request. All emails are responded to within one business day but typically within the hour.

A Local Number for SMS/text messaging in the US and Canada requires a $100 USD/local number set up fee and $40 USD/year/local number usage fee.

To send SMS/texts to countries other than the US and Canada, please contact us for pricing and availability.

We support:

OAuth

SAML

Abila/netFORUM

GINSystem

iMIS

Personify