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Robust yet simple to use, and at an excellent price point

Jackie L

Senior College Success Coordinator

Non-Profit Organization Management, 11-50 employees

1-2 years

Review Date: 09/15/2016

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 9/10
    9/10

Robust yet simple to use, and at an excellent price point

I am the SmarterSelect power-user at my organization and my experience with the tool and customer support have been overwhelmingly positive on the whole, but not without the occasional hiccup. I like how easy it is to get the hang of using the tool, and how responsive support is when something breaks (and this rarely happens). Our applicants and reviewers alike find our app better than most, which is great. However, there are features available that seem more beta/not fully thought out than ready, and issues which required weeks of back and forth, but none that are dealbreakers. Compared to the competition, I like how this tool has a good blend of customization and ready-out-of-the-box feel, with good mass communication features; most of the other platforms out there only do well on two of those.

Pros

Easy for even not tech-savvy people to pick up, but with a respectable amount of customization. The look is modern for both the front- and back-end and I appreciate how much thought went into making features on both ends appear and feel as such. Customer support is responsive and have gone through great lengths to identify issues and stress-test solutions, which is again greatly appreciated.

Cons

This has only happened once to my knowledge but when some back-end autoscore stuff broke, the process to identify the problem and fix it took longer than we had hoped, and it really dragged down our evaluator experience. So I would say perhaps the stress-testing is not rigorous enough.

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - 9/10
    9/10

Robust yet simple to use, and at an excellent price point

I am the SmarterSelect power-user at my organization and my experience with the tool and customer support have been overwhelmingly positive on the whole, but not without the occasional hiccup. I like how easy it is to get the hang of using the tool, and how responsive support is when something breaks (and this rarely happens). Our applicants and reviewers alike find our app better than most, which is great. However, there are features available that seem more beta/not fully thought out than ready, and issues which required weeks of back and forth, but none that are dealbreakers. Compared to the competition, I like how this tool has a good blend of customization and ready-out-of-the-box feel, with good mass communication features; most of the other platforms out there only do well on two of those.

Pros

Easy for even not tech-savvy people to pick up, but with a respectable amount of customization. The look is modern for both the front- and back-end and I appreciate how much thought went into making features on both ends appear and feel as such. Customer support is responsive and have gone through great lengths to identify issues and stress-test solutions, which is again greatly appreciated.

Cons

This has only happened once to my knowledge but when some back-end autoscore stuff broke, the process to identify the problem and fix it took longer than we had hoped, and it really dragged down our evaluator experience. So I would say perhaps the stress-testing is not rigorous enough.