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SmarterSelect largely meets our needs for our online scholarship application process.

Caroline P

Communications and Program Manager

Unspecified

6-12 months

Review Date: 11/20/2017

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - /10
    /10

SmarterSelect largely meets our needs for our online scholarship application process.

Pros

It is very intuitive and user-friendly on the user (applicant/evaluator) end. Our applicants and evaluators did not report many issues (aside from some log in problems).

Cons

Reporting functionality seems fairly limited. I was unable to run a number of reports that would have been helpful - e.g., record of emails sent via "messages" feature and/or who received a broadcast message, current evaluator review status, etc. I also found it was not always intuitive/easy to use as an admin. There were a number of actions I wanted to take with no clear process/implementation tactic on the admin side; luckily, Support was able to come up with a workable (if somewhat convoluted) solution on the back end each time (props to Support for being very helpful).

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money
  • Likelihood to Recommend - /10
    /10

SmarterSelect largely meets our needs for our online scholarship application process.

Pros

It is very intuitive and user-friendly on the user (applicant/evaluator) end. Our applicants and evaluators did not report many issues (aside from some log in problems).

Cons

Reporting functionality seems fairly limited. I was unable to run a number of reports that would have been helpful - e.g., record of emails sent via "messages" feature and/or who received a broadcast message, current evaluator review status, etc. I also found it was not always intuitive/easy to use as an admin. There were a number of actions I wanted to take with no clear process/implementation tactic on the admin side; luckily, Support was able to come up with a workable (if somewhat convoluted) solution on the back end each time (props to Support for being very helpful).