Cons

Frequently crashes when traffic gets too high, like at deadlines. When it does, customer service goes nearly silent.

Cons

The software is somewhat confusing and there seems to be glitches in the system. Everything that I found out was incorrect however was easily fixable which I greatly appreciated.

Cons

There have been issues with individuals accidentally creating admin accounts rather than applicant accounts. We have also heard that when information is entered into a given section it cannot be removed by the applicant.

Cons

Difficulty in learning the processes to use the functions I need

Cons

I wish it had more functions at the lower cost-point, hopefully my budget will increase in the future to purchase the upgraded software.

Cons

No phone support in emergencies, we use SS for both grants and scholarships and find that it is too scholarship-centric. I would recommend it more if it had some improvements for grants.