SmarterSelect for ease of handling scholarship applications

Nancy M

Operations Manager

Non-Profit Organization Management, 1-10 employees

2+ years

Review Date: 08/30/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

SmarterSelect for ease of handling scholarship applications

I had no experience with a platform such as this but the support made it easy to learn and we have totally utilized it to the max. It will make your life easy if you let it.

Pros

App Rules and external recommendations are pretty easy to navigate. The scoring system is complex but worth it! Will save soooooo much time moving forward.

Cons

If you use the internal messaging function (including texting) there is no record to look back on. Huge flaw IMO.

Feedback from El Dorado Community Foundation

Get Bang for Your Buck

Joanne O

Communications and Scholarship Officer

Non-Profit Organization Management, 11-50 employees

2+ years

Review Date: 08/31/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 9/10

9/10

Get Bang for Your Buck

We were looking for a cost effective online software package that would be easy for our users (students applying), evaluators and administrators. This software provides what we were looking for. Once the product was introduced, we have been tweeking it to fit our needs and make it a better user experience for both those applying and those reviewing the applications. SmarterSelect has been very responsive to our needs and worked with us to find solutions to most of our requests for assistance.

Pros

Ease of use and fantastic customer support.

Cons

Some places not flexible enough to provide what we need; and the fact that you cannot get aggregate reporting.

The best for the job!

Sharon S

District Scholarship Coordinator

Education Management, 1001-5000 employees

2+ years

Review Date: 08/31/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

The best for the job!

Our school district worked with a Word document application for years and really needed to advance to an online application process. Our tech department suggested rather than create something that may not work, that we search for a product reasonably priced that included a good support system. The tech department was shocked how reasonably priced and how advanced SmarterSelect's product was!

Pros

SmarterSelect listens to their customers and are constantly looking for ways to further improve. Their tech support is the best. They address every question quickly and with thought to answering in such a way that I understand the solution. I never am led to feel my question was too small.

Cons

n/a

Feedback from El Dorado Community Foundation

Lynnee B

Program Officer

Non-Profit Organization Management, 1-10 employees

Less than 6 months

Review Date: 09/02/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

Feedback from El Dorado Community Foundation

We use the software for grants management. The software is very easy to "program", we had unsolicited positive feedback from applicants on how easy the process is and one of our evaluators told me she is actually enjoying evaluating!

Pros

Ease of use. Excellent customer support.

Cons

Developed for scholarships and I have to "work around" features to make it feel natural for grants.

Sigma Kappa Sorority

Jenna M

Director of Collegiate Services

Non-Profit Organization Management, 11-50 employees

2+ years

Review Date: 09/02/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 10/10

10/10

Sigma Kappa Sorority

Anytime we've had questions or issues the SmarterSelect staff is quick to resolve our issues. If it can't be immediately resolved they offer great creative solutions and will often create solutions for us! The customer service is so wonderful!

Pros

Cons

Carmel Education Foundation

Margaret H

Vice President

Education Management, 11-50 employees

2+ years

Review Date: 09/04/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 9/10

9/10

Carmel Education Foundation

We have had our ups and downs. When the transfer over to the new platform, some of our applications didn't come through because there was an additional space. We didn't realize it until we had rejected several applications. The problem is now fixed.

Pros

It's fairly easy to use. Support for this program has been wonderful when we have requested it.

Cons

I dislike having to receive an email in order to get a report. It's just one more step especially when we are running over 80 reports.

Scholarship Provider

Kristin T

Development Administrator|Scholarship Manager

Non-Profit Organization Management, 11-50 employees

1-2 years

Review Date: 09/07/2016

Overall
Ease of Use
Customer Service
Features
Value for Money

Likelihood to Recommend - 9/10

9/10

Scholarship Provider

We reached out to SmarterSelect a couple of years ago to help rebuild our online scholarship application. Their customer service is top notch and we've received very positive feedback from both applicants and school counselors. The application is incredibly easy to use, navigate, and edit.

Pros

Cons

SmarterSelect for ease of handling scholarship applications